eq99 Terms and Conditions

1 Introduction and Acceptance

Welcome to the eq99 platform. These terms and conditions ("Terms") form a legally binding agreement between eq99 and the user of this website ("user" or "you"). By accessing or using the platform through the eq99 website, mobile version, or any other medium, you are considered to have read, understood, and accepted these Terms in full.

If you disagree with any part of these Terms, please refrain from using the eq99 platform. These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which are considered part of these Terms.

2 Eligibility and Age Requirement

To open an account and use the platform at eq99, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You must be legally capable of participating in online gaming.
• You must have an active Bangladeshi mobile number and payment method.
• You must not have been banned from any previous account.
• Each individual may register only one account.

eq99 may request documents for age verification at any time. Providing false information will result in immediate account cancellation and the associated balance may be forfeited.

3 Account Registration and Security

Providing accurate and complete personal information is mandatory when opening an account at eq99. The user is responsible for:

• Keeping the account password private and secure.
• Not allowing third parties to access the account.
• Notifying support immediately upon noticing any suspicious activity.
• Updating the profile if personal information changes.

eq99 is not responsible for account security if the user themselves shares their credentials with a third party. Each account belongs to one individual and is non-transferable.

4 Deposit and Withdrawal Policy

The following payment methods are supported at eq99: bKash, Nagad, Rocket, and Upay.

• Minimum deposit: ৳500 (applicable for all methods).
• Minimum withdrawal: ৳800.
• Withdrawal processing time: Generally completed within 5 to 30 minutes.
• Deposits and withdrawals must be made using the same payment method.
• Withdrawals may be held until account verification is complete.
• Suspicious transactions may be investigated and held by eq99.

Deposits or withdrawals through third parties are strictly prohibited. Violating this rule will result in immediate account closure.

5 Bonuses and Promotional Offers

New members who join eq99 are eligible for a welcome bonus. Key terms related to bonuses:

• Welcome bonus: 100% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement: You must wager 15 times the total bonus amount before withdrawing the bonus.
• Bonuses are usable only on the eq99 platform and are not convertible to cash until the wagering requirement is met.
• Each bonus offer has a specific validity period — unused bonuses expire at the end of that period.
• If bonus abuse or manipulation is detected, the bonus and associated winnings may be forfeited.
• eq99 reserves the right to modify or cancel any promotion at any time.

6 VIP Program and Loyalty Rewards

eq99 offers a three-tier VIP program for regular players. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback. Eligibility is earned based on regular gaming activity.
• Silver: Up to 0.5% weekly cashback. You can advance after consistent activity at the Bronze tier.
• Gold: Up to 0.8% weekly cashback. Special benefits apply for players at the highest tier.

Advancement to a VIP tier depends on consistent gaming participation. eq99 may modify the VIP terms at any time, and members will be notified in advance.

7 Gaming Rules and Fair Play

All games at eq99 are conducted under fair play principles. The following behaviors are strictly prohibited:

• Using multiple accounts to take advantage of bonuses.
• Playing games using bots, software, or automated systems.
• Collusion or fraudulent cooperation with other players.
• Exploiting technical errors on the platform.
• Using the platform for the purpose of money laundering.

If any of the above prohibited activities are detected, the relevant account will be closed immediately, the balance may be forfeited, and legal action may be taken if necessary.

eq99 reserves the right to void the result of any game if evidence of a technical error or improper interference is found.

8 Support and Complaint Resolution

eq99's customer service team provides assistance in Bengali 7 days a week, 24 hours a day. If you have a complaint or issue:

• Contact us via live chat first — you will get the fastest resolution.
• For complex matters, contact us by email: [email protected]
• When submitting a complaint, clearly state your account ID and a description of the issue.
• eq99 makes every effort to resolve all complaints within a reasonable time.

eq99's final decision is binding in dispute resolution. The platform's server logs and game data are considered as evidence when making decisions.

9 Privacy and Data Protection

eq99 gives the highest priority to protecting users' personal information. To learn more about our data usage policy, please read our Privacy Policy.

In brief, eq99:

• Uses SSL encryption to keep all data secure.
• Does not sell personal information to third parties without the user's consent.
• Uses data only for service improvement and legal compliance.
• Conducts KYC (Know Your Customer) verification where required.

10 Account Suspension and Termination

eq99 may suspend or permanently close an account under any of the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent activity or providing false information.
• Bonus abuse or operating multiple accounts.
• Extended inactivity (generally 12 months or more).
• Account closure at the user's own request.

Users may also voluntarily close their account at any time through support. If a valid balance exists, it may be withdrawn before the account is closed, though different rules may apply for accounts under investigation.

11 Limitation of Liability

To the maximum extent permitted by applicable law, eq99 will not be liable for:

• Interruptions to gaming services due to technical errors or server outages.
• Compromise of account security due to the user's own negligence.
• Delays or issues caused by third-party payment processors.
• Games interrupted mid-session due to internet connectivity issues.

eq99 always strives to provide reliable and uninterrupted service. However, compensation may not be possible for unavoidable technical circumstances.

12 Copyright and Intellectual Property

All content on the eq99 platform — logos, designs, software, text, graphics, and other materials — is covered by eq99's intellectual property rights. Reproducing, distributing, or using these commercially without prior written permission from eq99 is strictly prohibited.

Content from third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) is governed by their respective intellectual property policies.

13 Changes to Terms

eq99 reserves the right to change, amend, or update these Terms at any time. When changes occur:

• The updated terms will be published on the website.
• Registered users may be notified by email for significant changes.
• Continued use of the platform after changes will be considered acceptance of the new terms.

If a user does not agree with the new terms, they may request account closure.

14 Responsible Gaming

eq99 believes in responsible gaming. We believe gaming is for enjoyment, not addiction. For this reason, we provide:

• The ability to set deposit limits.
• The option to voluntarily suspend an account temporarily or permanently.
• The ability to review gaming history.
• Assistance resolving issues through 24/7 support.

To learn more about responsible gaming, please read our Responsible Gaming page.

15 Applicable Law and Jurisdiction

These Terms are governed by applicable law. In the event of any dispute, resolution will first be attempted through discussion and mediation. eq99 is always committed to protecting users' interests and operates its services transparently.

If any provision is found to be inapplicable or invalid, the remaining terms will remain in effect.