eq99 Privacy Policy
It is our responsibility to inform you with complete transparency about how your personal information is collected, used, and protected at eq99.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all registered members and visitors ("you" or "user") who use the services provided through the website eq99.cam, operated by eq99 ("we", "us", or "eq99").
Designed specifically for players in Bangladesh, this Policy describes how we collect your personal information, the purposes for which we use it, how much information is shared with third parties, and what technical and administrative measures we take to protect your data.
By using our website or services, you are considered to have read this Privacy Policy and accepted its terms. If you do not agree with any part of this Policy, please do not use our services.
eq99 always treats your privacy with the highest importance. We believe that complete honesty and accountability toward user data is the foundation of a safe and trustworthy gaming environment.
2. What Information We Collect
eq99 collects information in two main ways — information you provide directly and information collected automatically while you use our services.
Information You Provide
During registration and account management, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Documents required for identity verification (national identity card or passport)
- Answers to security questions
Automatically Collected Information
The following technical information is collected automatically while you use our platform:
- IP address and device identifier
- Browser type, version, and operating system
- Date, time, and pages accessed on the site
- Gaming activity and transaction history
- Session data and usage patterns
- Data from cookies and similar tracking technologies
eq99 never stores your full payment card number. Payment transactions are processed through our secure payment gateway, which uses SSL encryption.
3. Purposes of Data Use
eq99 uses collected information only for legitimate and specific purposes. Our main purposes are described in detail below:
Service Delivery and Operations
- Creating and securely managing your account
- Processing deposits, withdrawals, and gaming transactions
- Providing bonuses, promotions, and rewards
- Delivering customer support and technical assistance
- Sending important account-related notifications
Security and Compliance
- Identity verification (KYC) and age verification
- Preventing fraud, money laundering, and other illegal activities
- Complying with responsible gaming regulations
- Identifying and investigating suspicious activity
Improvement and Personalization
- Improving our platform and gaming experience
- Providing content and offers tailored to your preferences
- Analyzing user behavior and generating statistics
- Supporting the development of new games and services
4. Sharing Information with Third Parties
eq99 does not sell your personal information or transfer it to third parties for commercial purposes. However, in limited circumstances some information may need to be shared:
Service Provider Partners
We work with certain trusted third-party service providers to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others). These partners will only receive the information necessary for their specific service and are required to follow our guidelines and privacy standards.
Legal Obligations
In the case of any legal proceedings, court orders, or valid requests from competent authorities, we may be required to disclose necessary information. In such cases, we will attempt to notify you in advance where the law permits.
Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, the new entity will be committed to maintaining protections consistent with this Privacy Policy.
eq99 never sells your personal information to advertisers or marketing agencies.
5. Cookies and Tracking Technologies
The eq99 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies: Required for the basic operation of the site, such as maintaining login sessions.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Monitor site usage to help improve the quality of our service.
- Security cookies: Used to prevent fraudulent activity.
Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling certain cookies may limit some functionality of our site.
6. Data Security Measures
eq99 has put in place advanced technical and administrative measures to protect your personal information. The key components of our security framework are:
Technical Safeguards
- All data in transit is secured through SSL/TLS encryption
- Advanced encryption methods are used for data storage
- Firewall and intrusion detection systems are in place
- Regular security audits and vulnerability assessments are conducted
- Two-factor authentication is available
Administrative Safeguards
- Staff are given access to data on a minimum necessary basis
- Regular privacy training and awareness programs for staff
- Emergency response plan in the event of a data breach
- Regular assessment of third-party service providers
No method of transmitting information over the internet is completely secure. However, eq99 takes industry-standard measures to protect your data and continually works to improve these safeguards.
7. Data Retention Period
eq99 retains your personal information only for as long as it is necessary or required by law.
- Account information: For the entire period your account is active and, after closure, until applicable legal obligations are fulfilled.
- Financial transaction records: For at least 5 (five) years after account closure, in compliance with applicable regulations.
- Customer support communications: For up to 3 (three) years from the date of resolution.
- Cookie and analytics data: Depending on the type of cookie, for up to 12 (twelve) months.
- Identity verification documents: For the period specified under applicable regulatory requirements.
After the specified retention period has ended, we securely delete your information or convert it in a way that makes it no longer possible to identify you.
8. Your Data Rights
eq99 respects your data rights. You may exercise the following rights:
Access and Review
You may request to see and review what information we hold about you. Most information will be visible directly from your account panel.
Right to Correction
If any of your personal information is incorrect or incomplete, you may contact us to have it corrected. Some information can be updated directly in your account settings.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time. Processing completed before withdrawal will remain valid.
How to Exercise Your Rights
To exercise any of the rights above, contact us via our 24/7 live chat or by email at ([email protected]). We will process your request as quickly as possible.
9. Protection of Minors
eq99 is intended only for individuals aged 21 and above. We do not knowingly collect information from or provide services to anyone under the age of 21.
An age verification process is completed at the time of registration. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and all associated information will be deleted.
Parents and guardians are requested to contact us immediately if you believe someone you know who is a minor is using our site.
10. Policy Changes and Updates
eq99 may review and update this Privacy Policy from time to time. If any significant changes are made:
- The "Last updated" date at the top of this page will change.
- Registered users may be notified by email.
- A notice will be posted on the site for significant changes.
Continuing to use eq99 services after an updated policy is published will be considered acceptance of the revised terms. We therefore recommend reviewing this page regularly.
11. Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
- Live Chat: 24/7 direct support in Bengali
- Email: [email protected]
- Response time: We aim to respond as quickly as possible (BST UTC+6)
We take every complaint seriously and are committed to resolving any concerns you have regarding your privacy.
Play safely at eq99
Your data is protected, your privacy is respected. Start your gaming journey at eq99 today.